Shipping policy

Last updated: October 1, 2026

This Shipping Policy explains how VORIQOK (operated by Pandax LLC) processes, ships and delivers orders placed on voriqok.com. By placing an order you agree to the terms below, together with our Terms of Service and Return & Refund Policy.

1. Where We Ship

We currently ship to addresses within the United States only. We do not currently ship to U.S. territories, APO/FPO/DPO addresses or other international destinations. If an order is placed with a shipping address outside our delivery area, we will cancel it and issue a full refund.

2. Shipping Cost

Shipping is free on every order. There is no minimum purchase and no shipping charge is added at checkout.

3. Order Processing Time

Orders are processed and handed to the carrier within 1-3 business days (Monday-Friday, excluding public holidays) after payment is confirmed. Orders placed after 2:00 PM EST, on weekends or on holidays begin processing the next business day.

4. Estimated Delivery Time

Once your order ships, estimated transit time is 7-12 business days. Combined with processing, most customers receive their order within 8-15 business days of placing it.

Delivery estimates are provided by our shipping carriers and are not guaranteed. Remote or rural addresses, severe weather, carrier capacity and peak seasons (November-January) can extend delivery times. We will keep you informed if we become aware of a delay affecting your order.

5. Carriers

Orders ship with fully tracked carriers. Final delivery is typically made by USPS, UPS or FedEx, selected at dispatch based on your address and package size. Orders addressed to a P.O. Box are delivered by USPS.

6. Order Tracking

When your order ships you will receive a shipping confirmation email containing your tracking number. Tracking information may take 2-4 business days to show its first scan after the label is created. If your tracking has not updated for 7 business days, please contact us so we can open an inquiry with the carrier.

7. Shipping Address Accuracy

Please make sure your shipping address is complete and correct before completing checkout. We are not responsible for orders shipped to an incorrect or incomplete address supplied by the customer. If a package is returned to us as undeliverable because of an address error, we will contact you to arrange reshipment; a reshipping fee may apply.

To change your address, contact us at support@voriqok.com within 12 hours of placing your order. We cannot change the address once the order has been handed to the carrier.

8. Order Changes and Cancellations

You may cancel or modify your order free of charge within 12 hours of placing it by emailing support@voriqok.com with your order number. After this window the order may already have been processed; you may instead return it under our Return & Refund Policy once it arrives.

9. Lost, Delayed or Damaged Packages

  • Delayed: If your order has not arrived within 15 business days of shipping, contact us and we will investigate with the carrier.
  • Lost in transit: If the carrier confirms a package is lost, we will ship a replacement or issue a full refund, at your choice.
  • Marked delivered but not received: Please check with household members, neighbors and your local carrier facility first, then contact us within 5 days of the delivery scan.
  • Damaged on arrival: Email us within 7 days of delivery with photos of the item and packaging. We will send a replacement or refund.

10. Delivery Disclaimer

VORIQOK is not liable for delays caused by circumstances outside our control, including carrier delays, weather events, natural disasters, strikes or incorrect address information. Delivery time estimates are provided in good faith and do not form part of the sales contract.

11. Returns

Please do not send returns to our business address without authorization. All returns require a Return Merchandise Authorization (RMA) number and the correct return address, which we provide by email. To start a return, see our Return & Refund Policy.

12. Contact Us