Warranty Policy

Last updated: October 1, 2026

Every keyboard sold by VORIQOK (operated by Pandax LLC) on voriqok.com is covered by a 1-Year Limited Warranty. This page explains what it covers and how to make a claim.

1. Warranty Period

The warranty runs for 12 months from the delivery date shown in your tracking. It applies to the original purchaser and to orders placed directly on voriqok.com.

2. What Is Covered

Defects in materials and workmanship under normal use, including:

  • Keys or switches that stop registering or register twice
  • Bluetooth or USB-C connection failures
  • Battery or charging faults
  • Backlight failures
  • Faulty knobs, lever or other built-in controls

3. What Is Not Covered

  • Accidental damage, drops, impacts or liquid spills
  • Damage from misuse, unauthorized repair or modification
  • Normal wear, such as shine on keycaps or minor cosmetic marks
  • Lost parts or accessories
  • Damage caused by third-party chargers, cables or switches

4. How to Make a Claim

  1. Email support@voriqok.com with your order number and a short description of the problem.
  2. Attach 2-3 photos or a short video showing the defect.
  3. We reply within 2 business days with the next steps.

5. How We Resolve It

If the claim is covered, we will, at our choice, send replacement parts, replace the keyboard, or refund the purchase price. If we ask you to send the item back, we provide a prepaid return label. Replacement products are covered for the remainder of the original warranty period.

6. First 30 Days

Within 30 days of delivery you can also return the keyboard for any reason under our Return & Refund Policy. Items that arrive damaged should be reported within 7 days of delivery.

7. Your Legal Rights

This warranty gives you specific legal rights. You may also have other rights that vary from state to state, and nothing in this policy limits them.

8. Contact Us