Refund policy
Last updated: October 1, 2026
Every order from VORIQOK (operated by Pandax LLC) is backed by our 30-Day Money-Back Guarantee. If a product isn't right for you, you can return it within 30 days of delivery for a full refund of the product price.
1. 30-Day Money-Back Guarantee
You may return any physical product for a refund within 30 days of the delivery date shown in your tracking, for any reason. To qualify, the item must be:
- In its original condition with no damage beyond normal use, and
- Returned with all included parts and accessories, and
- Accompanied by a valid Return Merchandise Authorization (RMA) number issued by our support team.
Original packaging is appreciated but not required. Items showing signs of misuse, modification or damage may receive a partial refund or be declined; we will tell you before processing.
2. How to Start a Return
- Email support@voriqok.com with your order number and the reason for the return.
- Within 2 business days we will reply with your RMA number, the return address and packing instructions.
- Ship the item within 14 days of receiving the RMA using a tracked service, and email us the tracking number.
- Once the return is received and inspected, we issue your refund.
Please do not send returns without an RMA. Packages sent without authorization may be refused or delayed.
3. Return Shipping Costs
- Defective, damaged on arrival, or wrong item sent: We provide a prepaid return label at no cost to you.
- Change of mind: You are responsible for return shipping. We recommend a tracked service; VORIQOK is not responsible for returns lost in transit without tracking.
Original outbound shipping was free, so no shipping charges are deducted from your refund. We do not charge restocking fees.
4. Refunds
Approved refunds are issued to the original payment method within 3-5 business days after we receive and inspect the return. Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear on your statement. We will email you when the refund is issued.
5. Exchanges
We do not process direct exchanges. If you would like a different product, please return the original for a refund and place a new order. If you received a defective or wrong item, we will send a replacement at no cost.
6. Order Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase by emailing support@voriqok.com. Because orders are processed quickly, cancellations requested after this window may not be possible; you may return the order once it arrives.
7. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order number and 2-3 photos of the item and packaging. We will, at your choice, ship a free replacement or issue a full refund.
Defects that appear after the first 7 days are handled under our 1-Year Limited Warranty.
8. Non-Returnable Items
- Complimentary items supplied at no charge. These have no cash value and are not refundable separately.
9. Late or Missing Refunds
If you have not received a refund 10 business days after our confirmation email, first check your bank account and contact your card issuer. If it still hasn't appeared, email us with your order number and we will provide the refund transaction reference.
10. Chargebacks
We resolve every issue quickly and fairly, so please contact us before opening a chargeback with your bank. Chargebacks filed while a refund is already in progress can delay your refund by several weeks.
11. Contact Us
- Email: support@voriqok.com
- Phone: +1 (404) 666-5179
- Hours: Monday-Friday, 9:00 AM-5:00 PM (EST)
- Mail: Pandax LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States (correspondence only - returns require an RMA)